Pearlmans Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please raise your complaint with the fee-earner dealing with your matter in the first instance.
If you are not satisfied with how the fee-earner handled your complaint or your complaint has not been resolved then please contact Denise Pearlman on 020 8201 6311 or by e-mail at denise@pearlmans.co.uk or by post to our Hendon office. She will promptly and thoroughly examine your matter and your complaint. If, however, Denise Pearlman is responsible for the conduct of your transaction, you may refer the matter to Sara Franklin.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can visit the SRA’s Website here to see how you can raise concerns with them.
If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint:
Legal Ombudsman
Address: PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
As of 01 April 2023, the time periods for reporting a complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint
and
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should reasonably have known that there was cause for complaint.”
For more information about the Legal Ombudsman and to obtain a complaint form please visit www.legalombudsman.org.uk.
