Pearlmans Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please raise your complaint with the fee-earner dealing with your matter in the first instance.

If you are not satisfied with how the fee-earner handled your complaint or your complaint has not been resolved then please contact Denise Pearlman on 020 8201 6311 or by e-mail at denise@pearlmans.co.uk or by post to our Hendon office. She will promptly and thoroughly examine your matter and your complaint. If, however, Denise Pearlman is responsible for the conduct of your transaction, you may refer the matter to Sara Franklin.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman at enquiries@legalombudsman.org.uk or write to them at PO Box 6806, Wolverhampton WV1 9WJ to consider the complaint. Before the Legal Ombudsman investigates the complaint, they will check that you have tried to resolve the complaint through our firm’s complaint procedure. You will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and no more than six years from the date of act or omission giving rise to the complaint or alternatively no more than three years from when you should reasonably have known there are grounds for complaint.

For more information about the Legal Ombudsman and to obtain a complaint form please visit www.legalombudsman.org.uk.